Privacy Policy (GDPR / CCPA Compliant)

1. Data Controller & Overview

GRAVITEX AI GLOBAL LLC ("we", "us", "our") respects your privacy and is committed to protecting personal data processed through GRAVITEX AI Studio (https://gravitexai.com and https://app.gravitexai.com). This Privacy Policy complies with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

2. Information We Collect

Account & Workspace Information: When you register, subscribe, or request support, we collect your name, business email address, billing details (processed securely via Stripe), and workspace preferences.

Diagram & Prompt Data: We process the natural language prompts, uploaded reference files, and diagram XML structures necessary to render and update your diagrams on the canvas. Local diagram sessions are stored in your browser's local storage unless explicitly synced to a Team workspace.

Technical Telemetry: We collect minimal operational metrics (such as browser type, request latency, and token usage quotas) to ensure service reliability and prevent abuse.

3. How We Use & Process Data (Zero Model Training)

We use your data strictly to: (a) provide, maintain, and improve the AI diagram generation service; (b) manage workspace quotas and subscription billing; and (c) provide technical support.

No AI Training on Customer Diagrams: We do NOT use your proprietary cloud architecture diagrams, prompts, or uploaded documents to train foundation AI models.

4. Subprocessors & Data Transfers

We engage trusted enterprise subprocessors solely to deliver the Service, including cloud infrastructure providers, enterprise LLM API gateways, and Stripe for PCI-DSS compliant payment processing. Cross-border data transfers are protected by Standard Contractual Clauses (SCCs).

5. Your Rights Under GDPR & CCPA

You have the right to access, rectify, export (data portability), or erase your personal data, as well as the right to restrict or object to certain processing. California residents have the right to know what personal information is collected and the right to non-discrimination. We do not sell or share personal information for cross-context behavioral advertising.

To exercise your privacy rights or contact the Data Protection Officer at GRAVITEX AI GLOBAL LLC (https://gravitexai.com), email us at: [email protected].